Introduction

Welcome to DreamQuest Home Healthcare Services, LLC (“DreamQuest,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and any associated applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our Services immediately.

Definitions

  • Client: Refers to individuals or entities who engage DreamQuest for home healthcare services.
  • Caregiver: Refers to the healthcare professionals and staff provided by DreamQuest to deliver services to clients.
  • Services: Includes all home healthcare services, consultations, and resources provided by DreamQuest.

Eligibility

To use our Services, you must be at least 18 years old and capable of entering into a legally binding agreement under applicable law. By using our Services, you represent and warrant that you meet these eligibility requirements.

Scope of Services

DreamQuest provides home healthcare services, including but not limited to:

  1. In-home nursing care
  2. Physical therapy
  3. Medication management
  4. Personal care assistance
  5. Companionship services

All services are subject to the terms outlined in the Service Agreement executed between DreamQuest and the Client.

Service Agreements

Clients are required to sign a Service Agreement before receiving any services. The agreement outlines the scope, duration, fees, and terms of the services provided. The terms of the Service Agreement take precedence over these Terms in case of any conflict.

Payment Terms

  1. Billing: Clients will be billed as per the terms outlined in their Service Agreement.
  2. Payment Methods: We accept major credit cards, checks, and electronic transfers.
  3. Late Payments: Late payments are subject to penalties, which may include interest charges and suspension of services until the account is current.

Cancellation and Refund Policy

  • Cancellation by Client: Clients must provide a minimum of 48 hours’ notice to cancel scheduled services. Failure to do so may result in a cancellation fee as outlined in the Service Agreement.
  • Refunds: Refunds, if applicable, will be processed within 15 business days and will be subject to administrative fees.

Client Responsibilities

Clients agree to:

  1. Provide accurate and complete information during the intake process.
  2. Ensure a safe environment for our Caregivers.
  3. Notify DreamQuest promptly of any changes in health conditions, medications, or care needs.

Caregiver Responsibilities

DreamQuest Caregivers are:

  1. Required to provide services in a professional and ethical manner.
  2. Expected to respect the Client’s privacy and confidentiality.
  3. Prohibited from engaging in activities not outlined in the Service Agreement.

Privacy and Confidentiality

We are committed to protecting your privacy. Our collection, use, and disclosure of your information are governed by our Privacy Policy. By using our Services, you consent to the practices described in the Privacy Policy.

Limitation of Liability

DreamQuest shall not be liable for:

  1. Any indirect, incidental, or consequential damages arising from the use of our Services.
  2. Delays or failures caused by factors beyond our reasonable control, including but not limited to natural disasters, emergencies, or technical failures.

Dispute Resolution

  1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the state in which DreamQuest operates.
  2. Arbitration: Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Termination

DreamQuest reserves the right to terminate or suspend Services at its sole discretion, with or without notice, for any reason, including violation of these Terms.

Intellectual Property

All content on our website and within our Services, including text, graphics, logos, and images, is the property of DreamQuest and is protected by copyright laws. Unauthorized use or reproduction is prohibited.

Changes to Terms

DreamQuest reserves the right to update these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Services constitutes your acceptance of the revised Terms.

Contact Information

For any questions or concerns regarding these Terms, please contact us at:

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.