DreamQuest Home Healthcare Services, LLC (“DreamQuest,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients, their families, and all individuals who interact with our services. This Privacy Practices document outlines how we handle, use, disclose, and protect your personal and health-related information in compliance with applicable laws and regulations.
1. Information We Collect
We collect information to provide high-quality home healthcare services and ensure compliance with legal and operational standards. The types of information we collect include:
A. Personal Information
- Full name
- Address
- Phone number
- Email address
- Date of birth
- Social Security Number (where required for insurance or billing purposes)
B. Health Information
- Medical history
- Current health conditions
- Treatment plans
- Physician information
- Insurance details
C. Payment Information
- Billing address
- Payment method (e.g., credit card or bank account details)
- Insurance claims data
D. Other Information
- Emergency contact details
- Feedback or surveys related to our services
2. How We Use Your Information
We use your information for the following purposes:
- To deliver home healthcare services tailored to your needs
- To coordinate with healthcare providers, insurers, and pharmacies
- To submit and process insurance claims and payments
- To communicate with you regarding appointments, treatments, and administrative matters
- To comply with legal and regulatory requirements
- To improve our services through feedback and surveys
3. Information Sharing and Disclosure
We may share your information with the following parties, only as necessary:
A. Healthcare Providers
- Physicians, specialists, or other medical professionals involved in your care.
B. Insurance Companies
- To process claims, verify coverage, and coordinate benefits.
C. Service Providers
- Third-party vendors who assist with billing, data management, or operational services, bound by confidentiality agreements.
D. Legal Authorities
- When required to comply with subpoenas, court orders, or other legal obligations.
E. Family Members and Caregivers
- With your consent, we may share relevant health information to facilitate your care.
4. Your Rights Regarding Your Information
You have certain rights under federal and state privacy laws, including:
A. Access and Copies
You may request access to your personal and health information or ask for copies of your records.
B. Corrections
You may request corrections to any inaccurate or incomplete information in your records.
C. Restrictions
You may request limitations on how we use or disclose your information.
D. Confidential Communications
You can request that we communicate with you through specific methods (e.g., phone or email) or at specific locations.
E. Accounting of Disclosures
You may request a list of disclosures made of your information, except for those made for treatment, payment, or healthcare operations.
F. Revoking Consent
You may revoke your consent for certain uses or disclosures, except where required by law.
5. Data Protection and Security
We implement robust measures to safeguard your information, including:
- Encryption of electronic records
- Secure physical storage for paper records
- Access controls to limit who can view or modify your data
- Regular training for staff on privacy and security protocols
6. Retention of Information
We retain your information for as long as necessary to fulfill the purposes outlined in this document or as required by law. After the retention period, we securely dispose of or anonymize the information.
7. Changes to Privacy Practices
We may update this Privacy Practices document from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this page periodically to stay informed about our practices.
