Effective Date: 11/26/2024

DreamQuest Home Healthcare Services, LLC (“DreamQuest,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients, website visitors, and other individuals who interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or engage with our services. Please read this policy carefully. By using our Site or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information about you when you interact with us. This includes:

1.1. Personal Information

  • Contact Information: Name, address, phone number, email address.
  • Health Information: Medical history, treatment details, or other health-related information necessary to provide our services.
  • Payment Information: Billing details, credit/debit card numbers, and insurance information.

1.2. Non-Personal Information

  • Browser type, device type, operating system, IP address, and browsing behavior on our Site.
  • Cookies and tracking technologies that gather usage patterns and preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide home healthcare services.
  • To respond to inquiries, schedule appointments, and manage client accounts.
  • To process payments and submit claims to insurance providers.
  • To improve our website, customize user experience, and analyze trends.
  • To comply with legal obligations and protect against fraud or unauthorized access.
  • To send newsletters, updates, and promotional materials (with your consent).

3. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • With Healthcare Providers: To coordinate and deliver home healthcare services.
  • With Business Partners: For billing, payment processing, and insurance claims.
  • With Third-Party Vendors: For website hosting, IT services, and analytics.
  • With Legal Authorities: To comply with laws, regulations, subpoenas, or court orders.
  • With Consent: When you explicitly authorize us to share your information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement robust technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security measure is foolproof, and we cannot guarantee absolute data security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: Request access to and correction of your data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Opt-out of receiving promotional communications.
  • Data Portability: Request a copy of your data in a portable format.

To exercise your rights, contact us at [Insert Contact Information].

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance user experience and analyze site performance. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Site and updating the effective date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

DreamQuest Home Healthcare Services, LLC
401 N State Highway 360 # 2235 Mansfield, TX  76063-8777
Phone: 830.254.0436
Email: admin@dreamquesthh.com

By using our Site or services, you acknowledge that you have read and understood this Privacy Policy.